I love doing this…<\/p>\r\n\r\n\r\n\r\n
Even though the management gurus say I shouldn’t.<\/p>\r\n\r\n\r\n\r\n
They preach delegation. Time management. Strategic focus.<\/p>\r\n\r\n\r\n\r\n
But I can’t stop reviewing support cases.<\/p>\r\n\r\n\r\n\r\n
It’s not about micromanagement.
It’s about connection.<\/p>\r\n\r\n\r\n\r\n
With every case, I hear a customer’s voice.
– I feel their frustration.
– I share their triumph.<\/p>\r\n\r\n\r\n\r\n
This hands-on approach keeps me grounded.
– It fuels innovation.
– Clients shape our roadmap.<\/p>\r\n\r\n\r\n\r\n
Our customer ratings tell the story.
They’re off the charts.<\/p>\r\n\r\n\r\n\r\n
Great support isn’t a department.<\/p>\r\n\r\n\r\n\r\n
It’s our lifeblood.<\/p>\r\n\r\n\r\n\r\n
How do you stay in tune with your clients’ happiness?<\/p>\r\n\r\n\r\n\r\n
PS “Customer service shouldn\u2019t just be a department, it should be the entire company.”
\u2014 Tony Hsieh<\/p>\r\n","protected":false},"excerpt":{"rendered":"
I love doing this… Even though the management gurus say I shouldn’t. They preach delegation. Time management. Strategic focus. But I can’t stop reviewing support cases. It’s not about micromanagement.It’s about connection. With every case, I hear a customer’s voice.– I feel their frustration.– I share their triumph. This hands-on approach keeps me grounded.– It…<\/p>\n","protected":false},"author":2,"featured_media":7365,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[22,140,25],"tags":[51],"class_list":["post-7364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ideas","category-media","category-product","tag-financial-advisor"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts\/7364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/comments?post=7364"}],"version-history":[{"count":0,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts\/7364\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/media\/7365"}],"wp:attachment":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/media?parent=7364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/categories?post=7364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/tags?post=7364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}