{"id":6733,"date":"2025-01-20T16:45:17","date_gmt":"2025-01-20T16:45:17","guid":{"rendered":"https:\/\/www.blueleaf.com\/blog\/how-blueleaf-put-advisor-katie-stokes-in-the-wsj\/"},"modified":"2025-01-20T16:45:18","modified_gmt":"2025-01-20T16:45:18","slug":"how-blueleaf-put-advisor-katie-stokes-in-the-wsj","status":"publish","type":"post","link":"https:\/\/www.blueleaf.com\/blog\/how-blueleaf-put-advisor-katie-stokes-in-the-wsj\/","title":{"rendered":"How Blueleaf Put Advisor Katie Stokes in the WSJ"},"content":{"rendered":"\n

New software can be thrilling to learn about, fun to try, turn out to be \u201cexactly what you\u2019ve been waiting for\u201d and change your business for the better<\/a><\/strong>.<\/h3>\n\n\n\n

This is NOT<\/strong> how Katie\u2019s story started.<\/h3>\n\n\n\n
\"Effortless<\/a><\/figure>\n\n\n\n

I called Katie Stokes, CFP\u00ae, Director of Financial Planning at J.E. Wilson Advisors, to say thanks after she raved to The Wall Street Journal<\/a> about her Blueleaf<\/a>.<\/p>\n\n\n\n

But the conversation went beyond that, into Katie admitting that she found one of the most innovative features of the platform to be \u201ccompletely counterintuitive\u201d. She was against using weekly email feature<\/strong> altogether.<\/p>\n\n\n\n

But then things changed. <\/strong><\/p>\n\n\n\n

Here’s how the interview went.<\/h3>\n\n\n\n
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From Dislike to Love<\/strong><\/h2>\n\n\n\n

Katie: I heard about the weekly email feature and didn\u2019t like it. Neither did my boss. It\u2019s probably the one we fought [you at Blueleaf] on the most.<\/p>\n\n\n\n

As financial planner, we\u2019re always telling people \u201clong term, long term, long term\u201d and then we\u2019re sending them an update every week?! It felt completely counterintuitive.<\/strong><\/p>\n\n\n\n

But the reality is, it works. After all, it\u2019s not like every single client looks at it every single Sunday. It\u2019s there if they need it, and they like that.<\/p>\n\n\n\n

And now the weekly email is our favorite feature<\/strong>.<\/p>\n\n\n\n

\"Blueleaf<\/a><\/figure><\/div>\n\n\n\n

CM: Awesome. We hear that all the time. What made you try it despite your hesitation?<\/em><\/span><\/p>\n\n\n\n

Katie: That came down from my boss. He had a conversation with John, the Blueleaf CEO, and felt convinced to try it out<\/strong>.<\/p>\n\n\n\n[Tweet “Turns out a consistent, individual financial update is incredibly beneficial.”]\n\n\n\n

Clients see things on CNBC about how badly the market is doing that week.<\/p>\n\n\n\n

Then they get their weekly email update and see that in the grand scheme of things, they\u2019re doing just fine<\/strong>.<\/p>\n\n\n\n

“I\u2019m so glad we did. They totally love it”<\/strong><\/h2>\n\n\n\n

Almost every single time someone comes in they say, \u2018I really appreciate those emails.\u2019<\/p>\n\n\n\n

Blueleaf keeps me connected with each client, automatically, and weekly<\/strong>.<\/p>\n\n\n\n

If a client emails me, it\u2019s almost always a reply to the weekly email. Almost all of them come from that. And it\u2019s often not at all related to it!<\/p>\n\n\n\n

CM: That\u2019s powerful. What\u2019s the nature of their response?<\/em><\/span><\/p>\n\n\n\n

Katie: Everything. Everything. It runs the gamut…<\/p>\n\n\n\n

Many times they just thank me for it<\/strong> – \u201cThank you so much for sending these.\u201d Sometimes it\u2019s a quick remark on the email itself – \u201cOh wasn\u2019t that a strange week!\u201d<\/p>\n\n\n\n

Or they\u2019ll remember to update me on something in their life<\/strong>: \u201cMy daughter\u2019s getting married and we need money for a wedding.\u201d It\u2019s completely random stuff.<\/span><\/p>\n\n\n\n

Rarely do I get a direct email from a client anymore. Almost all of them take the weekly email and hit reply.<\/strong><\/p>\n\n\n\n

It\u2019s the way they connect to me.<\/p>\n\n\n\n

\n

Check out a blog post that you may find valuable on:<\/p>\n\n\n\n

How to Make Your Wealth Management Clients Calm in a Crazy Market<\/p>\n\n\n\n

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Read the post<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

“We don\u2019t want people to forget about asking us if they DO have questions”<\/strong><\/h2>\n\n\n\n

The Blueleaf Weekly Email puts us in the spot to say \u201cHey, we\u2019re here if you need us,\u201d so we don\u2019t have to call people just to check in and remind them we\u2019re here to help. The weekly email does that for us. (We do full financial planning, so we do meet with clients regularly, but still, it keeps us even more top-of-mind.)<\/p>\n\n\n\n

“It\u2019s been a nice conversation particularly with new clients and small clients. \u201cHey, you get this wonderful reporting from us! Aren\u2019t we awesome?!\u201d \u2026 But we don\u2019t have to do anything. Our Blueleaf<\/a> platform handles it all for us”<\/strong><\/p>\n\n\n\n

Here’s how Katie put it in the Wall Street Journal<\/p>\n\n\n\n

“I think we tend to fool ourselves into thinking that a quarterly report is a way to maintain communication with our clients<\/strong>. The problem is that in general, our client isn’t actually reading it. So in 2013, we did away with our quarterly report.<\/em><\/p>

We now use an online platform to provide and deliver information about our clients’ portfolios. Using this software, clients can access the same information they were getting in their typical quarterly report: returns, allocation, holdings, realized gains and losses. But rather than reading–or more likely, throwing out  – a paper account of outdated information about their investments, clients can now follow it digitally, in real-time.<\/em><\/p>

The kind software also allows us to synthesize that account information and deliver it in a weekly email that summarizes the client’s portfolio performance. Initially we were worried that providing that information too frequently might scare clients and generate a flood of frantic phone calls.<\/strong><\/em><\/p>

However, we’ve found that it had the opposite effect:<\/strong> Seeing the movement of their own portfolio helps contextualize the movement of the market. Clients can see that just because stocks went down a certain percentage, it doesn’t mean that their portfolio suffered equivalently.”<\/em><\/p><\/blockquote>\n\n\n\n

Not a Blueleaf user?<\/strong><\/h2>\n\n\n\n

Test the platform with a couple of clients. The trial is free<\/a><\/strong>.<\/p>\n\n\n\n

Enjoy the time savings Blueleaf offers<\/strong>.<\/p>\n\n\n\n

See your clients\u2019 excitement<\/strong> when they log into Blueleaf and get their complete financial picture in one easy-to-understand view.<\/p>\n\n\n\n

Receive their praise<\/strong> when they start getting their weekly emails.<\/p>\n\n\n\n

\"\"\/<\/a><\/figure>\n\n\n\n

Check out these related articles: <\/strong><\/p>\n\n\n\n

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New software can be thrilling to learn about, fun to try, turn out to be \u201cexactly what you\u2019ve been waiting for\u201d and change your business for the better. This is NOT how Katie\u2019s story started. I called Katie Stokes, CFP\u00ae, Director of Financial Planning at J.E. Wilson Advisors, to say thanks after she raved to…<\/p>\n","protected":false},"author":2,"featured_media":6735,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[28,25],"tags":[61,59],"class_list":["post-6733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communicating-with-clients","category-product","tag-advisor-tips","tag-client-service"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts\/6733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/comments?post=6733"}],"version-history":[{"count":0,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts\/6733\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/media\/6735"}],"wp:attachment":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/media?parent=6733"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/categories?post=6733"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/tags?post=6733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}